Frequently asked questions

How much does the shipping cost?
Can we get a sample from you?
How can I buy from you?
What's the lead time after placing an order?
How to Cancel an Order before Payment and after Payment?
Who is Responsible for Product Damage or Loss during Transit?
What are the instructions for returning Faulty Goods?
How to Check My Order?
How to Pay?
Guarantee or Warranty for All Products?
Can I order a product that is Out of Stock / End-of-Life?
How do I know my order has been confirmed?
Can You Ship to My Country?
Why do I see price variations for the same product of different brand on Switch Tech Supply?
Is it necessary to have an account to shop on Switch Tech Supply?
Can I use my Internet Banking features to make a payment?
Who is Switch Tech Supply, and Can it be trusted?